Professional Services

Renowned National Speaker, Monica Irvine, is every company's solution for motivating, inspiring and moving employees to action.

Questions...

Can integrity, character, work ethic, professionalism and initiative be learned as adults? Yes!
Is it too late to change the cultural of our business? No!
Can we change the way our employees view themselves, each other and our company to foster greater purpose and enthusiasm about our services, our products & our objective? Yes!
Will refining our employees social & professional skills improve our companies’ overall performance and success level? Absolutely YES!!!!!
Do we want our company, our employees, our product & services to STAND OUT as the best in the business? Then call or email today. Don’t wait. (865) 719-7302

Call or email today to schedule. Workshops are priced according to number in attendance. Discounts available on multiple sessions.

Professional Seminars Include:

	Professionalism, the Key to Our Success (2 hour Workshop) Highly recommended for All Companies, regardless of size
This is an amazing Workshop for any company who desires to help their employees become impeccable professionals who define success. Employees will walk away from this workshop with a new commitment to integrity, higher work performance, unity, excellence both personally and professionally and an overall greater devotion to self improvement. By so doing, every company will rise to a greater level of productivity, commitment and success. This workshop comes with a 100% money back Guarantee that you will witness a noticeable change in the environment of your staff. It truly will be some of the best money you can invest in your company. Here are some of the topics covered in this workshop: Professional Workshop Outline: I. Professionals Are Passionate Have Integrity II. A Professional is Positive Why Unkind Remarks Gossip Unofficial Complaints Faults “Lift” III. A Professional Works Well with Others Make things Right Immediately Look for Good in Others Everyone Has Something to Offer Great Listener Communicates Clearly Punctuality IV. A Professional Gives Compliments V. A Professional is Organized Management of Time Work Space Priorities VI. A Professional Helps Others Succeed Delegators of Responsibility Meeting and Evaluations Joy in Success of Team Team well Equipped VII. A Professional Helps Carry the Load Flexibility Give 110% Show Your Team Spirit Realize the Importance of Your Network VIII. A Professional is Accountable Ethical Standards Devoted to the Cause Customer Satisfaction #1 Accepts Responsibility Is Strong, yet Humble IX. Criticism versus Correction X. A Professional Leads by Example Enthusiastic Initiative “Cool” Under Pressure You are the Expert Committed to Self Improvement

	Interviewing Etiquette, the "Shock & Awe" Approach (one hour Workshop) Recommended for anyone planning on Interviewing for Employment or Job Advancement
Do you have the skills and the confidence needed to impress any potential employer? Learning, practicing and perfecting proper Interview Etiquette is NOT difficult and can be learned very quickly. However, it does take skills. This workshop guarantees to help every attendee feel more confident and get excited, instead of nervous, to go to their next job interview. Every college graduate, every person striving to improve their employment opportunities must attend this very popular workshop. Interviewing Etiquette, The “Shock & Awe” Approach Outline I. First Impressions How we Walk How we Sit How we Dress How we Introduce Ourself II. Do Your Homework Research Who’s the Boss Who’s Interviewing You Familiar with Products & Services III. Know Who You Are & Why You’re Different Self Assessment Anecdotes Know the Questions/Practice the Answers Practice IV. “What is Your Greatest Weakness?” V. Listen & Follow Listen Don’t Talk too Much Don’t Be too Familiar Appropriate Language Don’t be Cocky Don’t Appear Desparate Ask Questions VI. Logistic Preparation Drive Ahead of Time Plan for the Rain Extra Copies A Briefcase Digital Presentations Car Personal Health

	Sexual Harassment, What I Need to Know (one hour Workshop) Recommended for All companies
Never before have companies been held to such a high legal standard as today. Knowledge is power. Not only for you, the company, but for your employees. Educating every single employee on what sexual harassment is, what can be done to avoid sexual harassment, and what the legal ramifications can be from violating this law for both the violator and the company that fails to educate its employees is what will best protect you, the company. Many many adults simply don't realize when they are "crossing the line". This workshop should be repeated once per year to help ensure that your company sets the tone for a professional company providing their employees a safe environment, free from persecution, discrimination & unprofessional behavior. The cultural of any company is set by its leaders and maintained by ensuring that employees are well informed on expectations with regards to behavior, professionalism, fairness and excellence. Don't put this off another day. Schedule now. Sexual Harassment Workshop Outline I. Definition of Sexual Harassment Unwanted sexual advances Offering Employment Benefits Threats Visual Contact Verbal Propositions Verbal Abuse Physical Conduct II. Employer Liability Known or Should have Known Non-employees III. Employer Obligations Reasonable Steps Workplace Free from Sexual Harassment Distributing Information Classroom Training Procedure for Filing Complaints Fully & effective Investigation Informing of Steps Taken IV. Filing Complaint Written Complaint Companies with more than 15 employees 180 days versus 300 days Fines or damages Back Pay Attorneys Fees Changes in Policies Private Lawsuit V. Conduct of a Professional Character Respect Company Cultural Personal Legacy Key to Success

	Dining Etiquette for Professionals (one hour Workshop) Recommended for all Professionals

Statistics show a direct relationship between dining etiquette skills and education level. Really! Are you prepared to go to dinner with your potential boss? Are you prepared to dine with dignitaries or potential clients? Don't prepare yourself every single way academically and then forget to perfect your dining etiquette. This workshop is so fun, yet so vital in helping you have the confidence and skills to be able to dine with anyone, anywhere with ease, comfort and even enjoyment. This is a MUST ATTEND for any professional. Dining Etiquette Workshop Outline: I. Dining Etiquette/Why it Matters II. Dining Etiquette Skills A Time to Connect Proper Table Setting Compliment the Cook/Host Table Linens Wait Honoring Other’s Traditions Stand Correct Use of Utensils Know Your Utensils American Style versus Continental Style Serving & Buttering Bread Passing Tasting Unique Foods Declining Food Removing Unwanted Items Awkward Moments Buffet Lines Forks or Fingers? Accidents at the Table Taking the Last Bite Plates Shouldn’t Sparkle No Licking Heaping Plates Soup Etiquette Conversation Noises Don’t Correct Others Who Sits Where Who Pays and more
	Finer Points of Service (1 1/2 hour Workshop for Restaurant Staff) Recommended for ALL restaurant staff for Full service & Partial Service establishments

Is your restaurant staff performing at its Peak Performance Level? Is your restaurant known for its impeccable service, professional staff and its devotion to customer satisfaction? Do you want to be? This amazing workshop will guarantee to bring your staff up to a professional level that will absolutely change the atmosphere of your restaurant and absolutely be noticed and appreciated by your customers. Yes, your food must be good and a great value, but what really creates customer loyalty? Your staff. Your customers want to feel like they are appreciated, valued and that your staff truly believes it is an honor to serve them. This workshop will deliver these goals. Don't wait. Schedule Today. Finer Points of Service Workshop Outline I. Reputation Attitude Excellence Cleanliness Unity Respect Gratitude II. Greeting--A Proper Welcome & Introduction Hostess Responsibility Server Responsibility III. Taking an Order Specials Suggestions Proper Order Ask appropriate Questions Writing vs Memory Proper Seat #s Time Element Use Every Key Verify Correct IV. Relationship with Customers Professionalism Over Friendly Absent Loyalty V. Serving Order Timing (Lunch vs Dinner) Bread Plates Look & Verify Clearing Plates & Table Cleanliness Tray Stand vs Arms Keep a free hand Mistakes & Corrections Manager Involvement & Notifications Refills VI. Monitor Customer Satisfaction: cooked properly, condiments, extras Pass/Comment vs Pass/Non Comment Pre-bus Table Cleanliness VII. Dessert Sale Showcase After-Dinner Drinks Know the details VIII. Present Check Who Discretion Separate vs Together IX. Next Turn Condiments Table and Seats Floor Attitude X. Team Player 110% Being Positive Complaints Gossip Look for the Good
	Customer Service...It's All In the Details (one hour workshop) Including Being a Gentleman, Being a Lady, Treating our Customers as Valued Guest, Professional Telephone Protocol, Email -- Cellphone & Social Media Etiquette Recommended for all professionals who deal in customer service
Don’t you wish that every company you called on the telephone treated you with respect, valued your time and truly acted grateful for your interest in their services or products? These are skills that can be taught. And what if every person would be taught and live by the principles of what it means to be a gentleman or a lady, our world we be a different place....a much more pleasant place for everyone. Don’t underestimate the difference that knowing and using these skills can bring to the personal and professional success of every individual and company. This workshop is designed to remind individuals of the role that they play in helping others to feel valued and comfortable. If you want to truly be respected, honored and remembered for all the right reasons, you don’t want to miss this amazing opportunity for self improvement. When we improve ourselves, everything and everyone around us notices and improves as well. This workshop is appropriate for any business, any social group both men or women. I. Define a Gentleman Proper Introductions Doors Speech Behavior When to Pay Dress Stand Physical Affection Helpful Borrowing Money Keep my Word Good Hygiene Character Priority is the Reputation of the Lady II. Define a Lady Graceful Kind Avoids Gossip Confident Trustworthy Well Read/World Events Avoids being the Center of Attention Appropriate Dress Not too Loud Balance in Conversation Never Puts her Reputation at Risk or of Others Interested in Others more than Self III. Professional Telephone Protocol (25 essential telephone skills for success) Greetings Call Waiting Placing Customers on Hold Transfers Respect much, much more IV. Email Etiquette Response Time Verb-age Protect Your Reputation Protect Your Relationships Security V. Cell Phone Etiquette Ring tones Public Use Conversation When Not to Answer Texting versus Talking Texting Etiquette VI. Social Media Etiquette The Me, Myself and My Mentality Think First

	Teaching my Children Etiquette, the How, What & Why Workshop (one hour parenting workshop) Recommended for parents with children from birth to 12 years of age
Do we want our children to "stand out" because they are polite, have impeccable character and strive to live lives of excellence? Do we want our children to succeed both personally and professionally? Of course we do. It's NEVER NEVER too late to give our children the skills they need to succeed and be happy. This workshop is an absolute favorite of thousands of parents who have walked away from it with a new commitment to teaching manners in the home. This workshop will give you real skills to pass on to your children. It will help you to understand the value of passing these skills on to the next generation for the sake of our entire society. These skills are super easy to learn, fun to initiate into the home and the results....well see for yourself. You will not be disappointed. This is a MUST ATTEND for every parent! Teaching my Children Etiquette, the How, What & Why Workshop Outline I. Define Etiquette, Why does it Matter? II. A Proper Introduction Smile Strong Voice Eye Contact Firm Handshake Remember Names Slow Down III. Corrections Rules of the Heart Correcting-An Act of Love Disappointment vs Anger Privacy promotes Respect & Honor IV. A Sincere Apology Recognize Admit without Excuse Say it-Sincerely Commitment Keep our Word Accept & Move On Restitution V. Accepting the Word “No” Graciously Expectations Clear--What Words Consequences Clear Step back Rewards VI. A Casual Society Respect for Adults Opportunities to Serve Stand for Respect Addressing Adults VII. Dining Etiquette It’s not the Rules, It’s the Purpose Over 25 Proper Dining Etiquette Tips

	Etiquette for Teens--Come and Listen, if You Dare! (a one hour workshop for Teens) (Recommended for Teens ages 12-18 years of age)
Why do you need to know etiquette to succeed? Do you want to find a Wife??? Or a Job??? Proper Etiquette could very well change your life! Etiquette is so much more than which fork to use? It affects every single aspect of your life. Did you know that proper etiquette and being well educated are in direct proportion to each other? How comfortable would you be in a room full of Senators, a room full of Doctors...wait what about a room full of girls? Have you ever gotten that "sick" feeling in your belly when you feel a little unsure of yourself, or uncomfortable in a certain situation. When you master "social etiquette", you won't have to fear unfamiliar situations anymore. You can go anywhere, be with anyone and be perfectly comfortable, confident and at peace. Come on, listen and learn. You'll thank me later. Come & Listen, if You Dare! Etiquette for Teens Outline I. Help, I Need a Job Dress Body Language Proper Introductions Preparedness Respect II. My Role in my Family Peacemaker Honor Thoughtfulness Family Loyalty Member of a Team III. What does it Mean to be a Lady in the 21st Century Grace Respect for Others & Self Communication Leaving a Legacy Charity IV. What does it Mean to be a Gentleman in the 21st Century Respect towards Ladies It’s the Little Things Dignity Education Productivity V. Dining Etiquette 101 (Your Reputation is on the LINE) Many, many skills more skills a few more

Parenting Workshops

Raising our Boys to be True Gentlemen, Who Live with Honor (Crowd favorite!)

Parents, I know you want to raise sons who live with honor, but our society continues to strip away opportunities for our children to do honorable things. Here's the great news... you can make sure that you are creating opportunities for your children to practice living with honor, but it requires parenting with purpose.

What happens when our sons learn to live with honor? They:

Grow in self confidence and self worth
They have many more doors of opportunity opened to them
They build healthier and happier relationships
They set the foundation of becoming devoted fathers and husbands

Come and listen to master motivator Monica Irvine, inspire your family with lots of ideas of how to teach your sons the skills of honor through small simple acts of generosity. It truly can change their lives and yours as well. You don't want to miss this!

Raising Confident, Generous & Compassionate Ladies requires Skills...
Come and Learn How to Give Your Daughters what is Becoming a Rare
Commodity... Honor (crowd favorite)

Imagine what it feels like to watch your daughter continue to strive for excellence in all aspects of her life, because she knows she has endless potential and a great responsibility. She matures with a desire to be a voice for good and a contributor to making our world a better place. She seems fearless, yet uses great wisdom. She is courageous, yet humble. She is KIND.

You watch her as she exercises true empathy for those in need and although she holds herself to high standards, she never places herself above others. She has been taught by example of what a true lady is and she looks forward to one day being that example for her family. She is truly a lady.

Parents, this Master Class will help you understand how to create the example your daughter needs to become this lady. You don't want to miss this.

Discipline with Love so We Don't Break Our Child's Spirit

I know you have felt the pain of regret when you have had a moment of failure when discipling your children. I know many of you are fighting against habits you learned from your parents that you swore you would never do. I know you want to parent with love, honor and respect, but sometimes, you don't.

Parents, did you know that it is God's perfect plan that his imperfect children raise his imperfect children? He knew you and I would not be perfect parents. He knew we would get it wrong on some days. However, still, he knew that the best people to raise your children was YOU! It is! It's you.

Listen to Master Motivator, Monica Irvine, share some invaluable insights in parenting with greater love, greater understanding and greater self control. Mrs Irvine will help you to understand the difference in disciplining to stop or start behavior and disciplining to change your child's heart. It makes ALL the difference. If you want a loving happy healthy relationship with your adult children, you must start creating that relationship today. Don't miss this!

Schedules...helping Our Children to be Happy

Imagine your children waking up with an alarm clock, making their bed, completing their morning hygiene duties, saying their morning personal prayers, completing their morning chores without any verbal reminders from you? Imagine your family having the time for family devotion, family projects, family fun time, one-on-one time with your children, date night for you and your spouse, daily quiet time and chore time.

Imagine reducing your errands by 50%! How much time would that give you to do other things? Parents, these things are possible and possible without unreasonable efforts. They are possible when you place your family on a schedule and take advantage of the gift of routines. Don't miss this amazing Parenting Master Class by Master Motivator, Monica Irvine. Don't miss this!

Creating a Family Plan for Courtship/Dating that is safe, fun and most of all, purposeful.

Parents, first...relax! Let's remember that with God, all things are possible and let's also remember, FEAR does not come from God. With that said, it's time to get excited and look forward to the years that your children will begin the process of choosing their spouse.

Imagine your children being committed to keeping themselves pure and chaste so that they can enter marriage without regrets and with great anticipation for intimacy designed between a husband and his wife. Imagine you and your children being able to openly discuss specific plans, real temptations, hopes and dreams with honesty and without inhibition. Parents, you can have this with your children, but creating a very specific family plan is essential. When do you start teaching your children the plan? As soon as they can talk and throughout their life.

Listen to Master Motivator, Monica Irvine, as she walks you through principles and specific plans to create purpose and success. It is essential that you and your teens are completely united on the long term goal of remaining virtuous. Don't miss this!

How do I Stop Worrying About my Kids so I Can Have Peace?

Parents, there literally is a process and a plan to help us stop worrying so much so that we can live with peace and hope despite our current circumstances and even despite our children's current choices. I promise there is. Come and listen, as I teach you what I learned years ago that has helped me so much. No, it's not going to stop all the worrying, but it will reduce your worry and give you tools that allow you to take action steps so that you can feel peace. Don't miss this. It truly will help.

Table Manner's Essentials for the Whole Family-It Matters!

Let's imagine...your children: chewing with their mouths closed, not making weird noises at the table, never announcing what they don't like at the table, sitting still and respectful while eating, showing sincere gratitude each and every time they are served a meal, allowing their elders to go first, never forgetting to ask if they can help clean up afterwards, etc. Is this a dream? Is this possible? YES OF COURSE!

It's all in how you teach and approach table manners. This Parenting Master Class by Master Motivator, Monica Irvine, will teach you the pattern of teaching your family how to have impeccable table manners and how to make it fun and doable. Parents, this is not rocket science, however, if you think that your children are going to "get it" by just constant correction, then allow me to ask, "How's that working for you?" Don't miss this!

The Power of Parental Authority

So, I don't want to offend, but parents, we are seeing entirely too many families where the children seem to be leading the family instead of mom and dad leading the family. Do you have children that tell you, "No?" Do you have children that you spend hours trying to convince them to do something you've asked? Do you find yourself giving in to your child's request even though deep down, you don't really want to? Don't beat yourself up. We've all been guilty of this at one time or another, however it's time to stop. We're not helping our children when this behavior is common in our home, instead we're actually hurting them. Come and listen to motivational speaker, Monica Irvine, as she helps unravel this tendency and give great insight on how we can regain our parental authority. It truly can change the direction of your child's life. Don't miss this!

How Are Imperfect and Flawed Parents, Supposed to Raise Valiant Children?

Parents, we are imperfect. We are flawed. We don't always do or say the right thing. We don't always react to our children like we should. We don't always make good parenting decisions. So how is this supposed to work? How are our children going to be successful, happy and productive if the people teaching them and raising them often don't know what to do or how to do it? If you worry that you aren't enough or that you've already made so many mistakes that you're not sure it's not too late, then come and listen to motivational speaker Monica Irvine give you peace and hope. There's only one person who wants you to feel inadequate, helpless and overwhelmed and it's not God.

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